Privacy Policy

By using our website or booking our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our services.

This policy is designed to comply with applicable privacy laws in the state of Missouri and the United States, including relevant federal regulations. We take data privacy seriously and handle your information with the highest degree of care and discretion.

We collect information you voluntarily provide to us when booking a ride, contacting us, or using our services. The types of information we may collect include:

Personal Identification Information

• Full name
• Email address
• Phone number
• Billing and payment information (processed securely through third-party payment providers)

Travel & Booking Information

• Pickup and drop-off locations
• Travel dates and times
• Flight numbers (for airport transfers)
• Number of passengers
• Special requests or preferences shared at the time of booking
• Service type selected

Automatically Collected Information

• IP address and general location data
• Browser type and device information
• Pages visited and time spent on our website
• Referral source (how you found our website)

We do not collect sensitive personal information such as government ID numbers, Social Security numbers, or health information unless legally required.

We use the information we collect solely for the purposes of providing, improving, and communicating about our services. Specifically, your information may be used to:

• Process and confirm your ride booking
• Contact you regarding your reservation, changes, or cancellations
• Track flight arrivals for airport transfer accuracy
• Provide customer support and respond to inquiries
• Send service-related communications such as booking confirmations and receipts
• Improve our website, services, and overall client experience
• Comply with legal obligations
• Prevent fraudulent activity and ensure the security of our services

Elite KC Transport does not sell, trade, rent, or otherwise transfer your personal information to outside parties, except in the following limited circumstances:

• Service providers: We may share necessary information with trusted third-party vendors who assist in operating our website or delivering our services (e.g., payment processors, booking software providers). These parties are bound by confidentiality agreements and are not permitted to use your information for any other purpose.
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Elite KC Transport, our clients, or others.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of assets, your personal data may be transferred to the succeeding entity, who will be bound by this Privacy Policy.

Outside of the above circumstances, your personal information remains private and is never shared with third parties for marketing, advertising, or any other commercial purpose.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device when you visit our website.

Types of Cookies We May Use

• Essential cookies: Necessary for the website to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). This data is anonymized and used only to improve our site.
• Functional cookies: Remember your preferences to improve your experience on return visits.

You can control and disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Continued use of our website after being notified of our use of cookies constitutes acceptance of our cookie practices.

We take the security of your personal information seriously and implement appropriate administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

• All data transmitted through our website is protected using SSL (Secure Sockets Layer) encryption
• Payment information is processed exclusively through secure, PCI-compliant third-party payment processors — we do not store full credit card details on our servers
• Access to client data is restricted to authorized personnel only on a need-to-know basis
• Our systems are regularly monitored for vulnerabilities and unauthorized access

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Booking records and associated personal information are retained for a reasonable period for business record-keeping, accounting, and legal compliance purposes
• Communications (emails, phone records) are retained for a period consistent with our business needs and applicable legal requirements
• Website analytics data is typically retained in anonymized form

When personal information is no longer required, we securely delete or anonymize it in accordance with industry best practices. You may request deletion of your data at any time — please see "Your Rights" below.

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You may request that we limit how we use your personal data in certain circumstances.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used format.

To exercise any of these rights, please contact us at EliteKCtransport@gmail.com or by phone at +1 (417) 598-8585. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at EliteKCtransport@gmail.com and we will take steps to remove that information from our systems.

For minors between the ages of 13 and 18 who use our services, we require that a parent or legal guardian review and agree to this Privacy Policy on their behalf.

Our website may contain links to third-party websites, social media platforms (including Instagram and Facebook), or other external services. These links are provided for your convenience and do not constitute an endorsement of the content or privacy practices of those third-party sites.

Elite KC Transport has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the Privacy Policy of any third-party website you visit through links from our site.

Elite KC Transport reserves the right to update or modify this Privacy Policy at any time. When changes are made, we will update the "Last Updated" date at the top of this page. Where appropriate, we may also provide additional notice of significant changes (such as by email or a prominent notice on our website).

Your continued use of our website or services after any changes to this policy constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please do not hesitate to contact us. We take all privacy inquiries seriously and will respond promptly.